In early 2015 Bumitama rolled out new complaint process ( Bumitama Complaint Flow Chart ) which allocates clear organisational responsibility to ensure that all complaints are being reported and addressed at group-level.
The update on the complaints and grievances are shown below:
The list of RSPO complaint cases are as follow:
The goal of the grievance mechanism is to enable our stakeholders to approach us first with any complaints, grievances and questions prior to raising external complaints, e.g. with the RSPO.
Grievances can be submitted through any of the following channels:
- By email to: email@example.com
- In writing to:
Bumitama Agri Ltd.
Jln Melawai Raya No.10
Jakarta Selatan 12160
Attention: Corporate Sustainability (Grievance Coordinator)
The grievance should include the following information:
- Full Name
- Name of Organisation (if any)
- Phone No./Fax No./Email Address (at least one contact point)
- Description of the grievance in detail & supporting documents (evidences)
All grievances lodged will be recorded, investigated and handled in a fair and transparent manner.
The Group has put in place a whistle-blowing policy, whereby employees or any other persons such as customers, suppliers, contractors or local community may, in good faith and confidence, without fear of reprisals raise concerns about possible improprieties in financial reporting, unethical practices or other matters. Anonymous disclosures will also be accepted and anonymity honoured. The whistle-blowing policy and the procedures put in place to implement such a policy, has been reviewed and approved by our Audit Committee. Whistle blowing can be initiated via text/call to mobile number +6281286419700 or email to firstname.lastname@example.org
The Group provides another hotline channel for employees to convey their complaints, which are primarily HR-related concerns.