Grievance Procedure Updates

In early 2015 Bumitama rolled out new complaint process ( Bumitama Grievance Flow Chart ) which allocates clear organisational responsibility to ensure that all complaints are being reported and addressed at group-level.

The update on the complaints and grievances are shown below:

    2018 2017 2016 2015 2014 2013 2012
RSPO Complaint Cases Total Number of Cases 6 6 6 5 4 4 1
  Active 2 2 1 1 1 4 1
  Closed 4 4 5 4 3 0 0
The list of RSPO complaint cases are as follow:
 Company Date Filed  Date Closed Status Detail
PT Agriplus 25 Jan 2019   * Click here
PT Bumitama Gunajaya Abadi 18 May 2016   * Click here
PT Bumitama Gunajaya Abadi 13 Nov 2015   Closed Click here
PT Andalan Sukses Makmur 18 Jun 2013 14 Aug 2015 Closed Click here
PT Ladang Sawit Mas  8 Apr 2013 2 Sep 2015 Closed Click here
PT Nabatindo Karya Utama 11 Mar 2013 17 Sep 2015 Closed Click here
PT Hatiprima Agro 2 Jul 2012 21 Apr 2015 Reopen - Investigation Click here

* Based on the latest discussion with RSPO Grievance Team

The goal of the grievance mechanism is to enable our stakeholders to approach us first with any complaints, grievances and questions prior to raising external complaints, e.g. with the RSPO.

Grievances can be submitted through any of the following channels:

The grievance should include the following information:

All grievances lodged will be recorded, investigated and handled in a fair and transparent manner.  


Whistle-Blowing Policy  


The Group has put in place a whistle-blowing policy, whereby employees or any other persons such as customers, suppliers, contractors or local community may, in good faith and confidence, without fear of reprisals raise concerns about possible improprieties in financial reporting, unethical practices or other matters. Anonymous disclosures will also be accepted and anonymity honoured. The whistle-blowing policy and the procedures put in place to implement such a policy, has been reviewed and approved by our Audit Committee. Whistle blowing can be initiated via text/call to mobile number +6281286419700 or email to

The Group provides another hotline channel for employees to convey their complaints, which are primarily HR-related concerns.