Anti-Corruption & Ethical Policies
Integrity is one of the Bumitma’s fundamental principles. By upholding the highest ethical standards, and ensuring that our dealings at all levels are free from bribery and corruption, we strive for the respect of our stakeholders and support from our communities. Our Code of Conduct is designed to guide all of our employees, including the Board of Directors and other individuals working on behalf of the company, in their dealings with business partners and regulatory bodies.
Bumitama calls for all stakeholders to use existing whistleblowing and grievance procedures to report any instances where bribery and corruption in relation to our operations has occurred. These incidents will be investigated and dealt with using the highest degree of seriousness.
Grievances and Complaints
Bumitama strives to amicably resolve conflicts and complaints with all parties in an open, transparent, and constrcutive manner through our complaints and whistle blowing procedures, in addition to the RSPO complaints mechanism. The corrective measures taken, where appropriate, will be publicly reported.
Our employees or any other persons such as customers, suppliers, contractors or local community may, in good faith and confidence, without fear of reprisals raise concerns about possible improprieties in financial reporting, unethical practices or other matters. The company's grievance mechanism also deals with third-party compliance issues as well as conflicts related to land. Anonymous disclosures will also be accepted and anonymity honoured. The whistle-blowing policy and the procedures put in place to implement such a policy, has been reviewed and approved by our Audit Committee. Whistle blowing can be initiated via text/call to mobile number +62 812 86419700 or email to firstname.lastname@example.org
Bumitama also provides a QRS hotline channel for employees to convey their HR-related concerns
Procedure for Grievance Submission
The goal of the grievance mechanism is to enable our stakeholders to approach us first with any questions, grievances or complaints prior to raising external complaints, e.g. with the RSPO.
Grievances can be submitted through any of the following channels:
The grievance should include the following information:
All grievances lodged will be recorded, investigated and handled in a fair and transparent manner. Anonymity of those using the grievance mechanism will be preserved.
External grievance case log (following RSPO complaints system)
|RSPO Complaint Cases||Total Number of Cases||7||7||6
Internal grievance case log
|Case||Date Lodged||Latest Update|
|FOE Report named "Up In Smoke"||11 December 2015||Clarification issued|
|Article named "The No Deforestation Revolution: Two Years In"||27 January 2016||Clarification issued|
|Article named "Oil palm plantations need to protect orangutans"||26 February 2016||Clarification issued|
|Greenpeace report dated 17 January 2017||19 January 2017||Clarification issued|
|Acquisition of PT DAS||06 June 2017||Clarification issued|
|PT Sinar Karya Mandiri clearing HCV and peat areas||13 March 2018||Bumitama has not been purchasing FFB from this PT since February 2018|
|PT Laman Mining clearing KEE areas||24 July 2018||Signed an MOU on presevartion of KEE and biodiversity|
|Greenpeace Article dated 29 August 2018||10 September 2018||Clarification issued|
|PT Pranah Indah Gemilang license revoked||19 September 2018||Bumitama has not been purchasing FFB from this PT since 2017|
|Final Countdown report||25 September 2018||Clarification issued|
|Dying for a cooking report||15 November 2018||Clarification issued|
|Land clearing outside PT ASMR||16 November 2018||Bumitama informed the land owner about Bumitama's sourcing policy|
|Land clearing outside PT LGI||21 November 2018||Conducted initial investigation|
|Land clearing in PT KML||28 November 2018||Stop-work order issued|
|Article published by NY Times||14 December 2018||Clarification issued|
|Grievance related to PT Agriplus by LinkAR Borneo||June 2019||
Case entered internal grievance system after mutual agreement with complainant
The case has been settled after rounds of mediation and inprovements conducted together with the community
|Land claims related to PT Hungarindo||November 2019||Settled through mediation facilitated by the village|
|Mighty Earth Rapid Response 22||December 2019||Issued clarification to relevant stakeholders|
|Mighty Earth Rapid Response 23||January 2020
||Issued clarification to relevant stakeholders|
|Mighty Earth Rapid Response 26||April 2020||Issued clarification to relevant stakeholders|
|Greenpeace – Destruction: Certified||March 2021||Issued public clarification|