Effective and prudent risk management is one of the key factors in achieving Bumitama Agri’s business objectives and strategic goals. We have established a systematic framework to identify, assess, monitor, manage and evaluate the significant business risks which we are exposed to. Under this, a risk register identifying the material risks together with the internal controls to manage or mitigate those risks is maintained. A separate Management Committee and an Enterprise Risk Management (ERM) Department were formed to oversee this and ensure that the risk register is reviewed, managed, and updated regularly. The Management Committee comprises the Chief Operating Officer, Chief Financial Officer, Chief Sustainability Officer, and the Head of the Internal Audit Department.

Risks are pro-actively identified and addressed and the ownership of these risks lies with the respective business and executive heads with stewardship residing with the Board. The Internal Audit Department, Chief Sustainability Officer, and the ERM Secretariat review the entire ERM system, and the Board reviews the adequacy and effectiveness of the risk management and internal control systems quarterly.

As we and industry conditions evolve and grow the Management Committee will regularly conduct an assessment on the adequacy of the framework, processes and procedures and risk identified and measured.

Integrity remains the cornerstone of our business. It is only by conducting our business to the highest ethical standards can we ensure business continuity, stakeholder respect and local community support. The Bumitama Code of Conduct guides our dealings with business partners, regulatory bodies, and employees. The Code applies to all Bumitama employees, the Board of Directors, and other individuals working on behalf of the company.

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• Bumitama Agri’s grievance procedure is a structured Group-wide approach for handling complaints. The system is available to all estate employees and each head office and protects the complainant’s anonymity. The grievance procedure also addresses third-party compliance issues and land conflicts. Although it is open for internal complaints, grievances can also be raised through external platforms, such as the RSPO complaints process.
• Besides the formal RSPO complaints process, we also monitor issues raised through other channels, such as social media, NGO reports or buyer enquiries. These are recorded using our in-house grievance tracker and logged. Our policy is to engage proactively with interested stakeholders and address any raised issues through the public domain.
• We have a well-established Whistleblowing Policy and associated procedures approved by our Board’s Audit Committee. This enables our employees, customers, suppliers, contractors or local community members to raise concerns. The Policy guarantees confidential reporting without fear of reprisal; anonymous disclosures are accepted, and anonymity is preserved. The details of our Whistleblowing Policy can be found here.